An Empirical Analysis of the Contractual and Information Structures of Business Process Outsourcing Relationships
نویسندگان
چکیده
منابع مشابه
Calculating benefits received from Business Process Outsourcing (BPO): An empirical study of a food industry company in Iran
Today, outsourcing is recognized as one of the most effective strategies in the business world. In this regard, outsourcing of business processes is considered to be one of the most common forms of outsourcing. The purpose of this study is to provide In-depth and quantitative analysis of the benefits of BPO in a dairy plant in Iran and how these benefits affect the willingness of senior plant m...
متن کاملConflict Resolution or Informational Response? An Empirical Analysis of the Determinants of Governance Choice in Business Process Outsourcing Relationships
This study integrates perspectives from neo-institutional economics, organization theory and information systems to examine why firms choose different governance structures across business process outsourcing (BPO) relationships. In particular, we focus on the information processing (IP) requirements that must be managed during the course of the BPO relationship and antecedent uncertainty in th...
متن کاملIS Outsourcing Governance in Innovation-Focused Relationships: An Empirical Investigation
Out of the various motivations and intentions for outsourcing information technology, customers’ expectations of innovative IT products and services for business advantage have only recently become an emerging issue among IT service providers and their customers. But little is known about ITenabled innovation in IS outsourcing settings and how to manage such outsourcing relationships. Do custom...
متن کاملMoments of governance in IS outsourcing: conceptualizing effects of contracts on value capture and creation
Research on the governance of IS outsourcing has recognized two moments of governance: the formal outsourcing contract (promissory contract) and post-contractual relationship management (psychological contract). While this research has been prescriptive of contract terms that lead to successful outsourcing, there is need for clarity on what specific governance options are available at each mome...
متن کاملStrategic innovation through outsourcing: The role of relational and contractual governance
There is growing evidence that client firms expect outsourcing suppliers to transform their business. Indeed, most outsourcing suppliers have delivered IT operational and business process innovation to client firms; however, achieving strategic innovation through outsourcing has been perceived to be far more challenging. Building on the growing interest in the IS outsourcing literature, this pa...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
- Information Systems Research
دوره 23 شماره
صفحات -
تاریخ انتشار 2012